Share via

Admin Panel not open

Anonymous
2016-06-18T05:05:21+00:00

currently we are using office 365 admin panel. Today morning itself i face the following issue and error code. I Couldn't open my admin panel. could any one please help us to over come this issue.

Sorry, we can't process your request.
We're investigating right now. Please try again later.
Support Information
Correlation ID: 64d57ceb-91e9-4dd7-af5d-1b693fdc1202
Error code: 0x1000
Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

9 answers

Sort by: Most helpful
  1. Anonymous
    2016-06-18T06:28:21+00:00

    Hi All,

    This issue was posted to the Service Health Dashboard (SHD) as incident MO70612 starting at Jun 18 2016 3:17 AM (UTC). The user experience of this incident is: Users may be unable to access the Office 365 Portal. Tenant administrators can view current information and updates on SHD at the link here <https://portal.office.com/admin/default.aspx#ServiceStatusPage>.

    If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM) as this may indicate either a scoping issue or an independent problem.

    Thanks,

    Lingyu Sun

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2016-06-18T07:43:48+00:00

    Hi All,

    We've identified the cause of the issue and have developed a fix to mitigate impact. The fix is being deployed across the affected infrastructure.

    User Impact: Users and administrators are unable to access the Office 365 Portal.

    Thanks for your understanding and patience.  

    Lingyu Sun

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2016-06-18T07:32:38+00:00

    I am also experiencing the same issue

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2016-06-18T07:00:51+00:00

    Experiencing similar issue.

    Service status page link above also returns error

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2016-06-18T06:51:59+00:00

    Looking for an update.

    Was this answer helpful?

    0 comments No comments