"The exception unknown software exception (0x0000002) occured in the application location 0x0000000074ACDAD8"

Question

I use Onenote as a student and sometimes when i use Onenote for a longer time it stops working and says "onenote has stop working". I use the lasso function to move bigger parts of writing i did previously with my surface pen and it happens that it stops working. i tried to move writing in smaller parts but it usually stops working at the same place. i figured out where it is by taking smaller and smaller parts. After a while it would work but eventually happen a few days later somewhere else in another notebook or section. Can you help me solve this problem. I hope the Application error text in the subject section can help. 

Thanks Cacambo

Answer 1

Hello Cacambo,

Thank you for posting your query in Microsoft Office Community.

A quick question before we proceed.

-What is the versionof OneNote are you using?

Make sure you have all the Office updates installed by going to FILE>Account>Office Update>Update Now.

If issue persist, repair the Office suite following instructions mentioned in the below article and see if it helps:

http://office.microsoft.com/en-us/excel-help/repair-office-programs-HA010357402.aspx

Hope it helps. Reply with the result and I'll be glad to assist you further.

Thank you.