OneDrive Upload Failed

Question

I have a user who has reported that on a couple of occasions they were unable to save a file in their OneDrive folder. Error Message: UPLOAD FAILED This file was not uploaded because the specified path was not found on the server.

They were working in PowerPoint. Their default save location is their local OneDrive for Business folder. This has happened on 2 occasions. Once he tried several times and reports he "lost" he work. Finally saved to his desktop instead. This time he reports it eventually saved. He states his connection was good and he was having no trouble with mail or internet, which shouldn't matter anyway because he was trying to save to a local drive.

Any insights?

Thanks!

Answer 1

Hi Lrn124,

Have you tried the above suggestions ? Are you still getting any error?

Thanks,

Neha

Answer 2

Hi Lrn124,

Which sync client is user using to sync the documents? If the user is only syncing documents to his personal document library, we will suggest you, use OneDrive for Business next gen sync client, which is a better and reliable sync client.

For details about NGSC, please check this article: Get started with the OneDrive for Business Next Generation Sync Client in Windows

In case user is syncing documents to SharePoint team site as well, you will have to continue using legacy sync client i.e. Groove.exe

To troubleshoot the issue, please ask the user to try the following suggestions:

1. Clearing Upload Center cache, on the system try, right click on Upload center (Orange arrow icon)> Settings (as shown in the screenshot below).

            

       2. Clear the Windows credentials. Open Control Panel>User Account>Credentials Manager>Windows Credentials>Delete all MicrosoftOffice16 and MicrosoftOffice15 credentials.

          

      3.Please ask the user to save the document to another OneDrive for Business folder location and see if he gets this error.

Meanwhile, could you please provide us with the following information:

1. Please check with any other user who has the same permission as the affected user is facing the problem.
2. The affected user is the internal user or external?

Moreover, please provide us with the problematic location, where user is saving the file. To protect your privacy, I’ll send you a private message to collect the location info. Please click here to access your PM.

Thanks,

Neha

Answer 3

Hi Lrn124,

Please feel free to provide us with any update at your convenience.

Thanks,

Neha

Answer 4

Sorry, no. The user has not been in the office and has not had anymore issues so far. He is using the latest sync client. I will have to wait to hear from user again.  Thanks!