Custom header option crashes Excel

Question

In my excel worksheets I want to change my custom headers through the page setup menu. I am simply replacing one character in the header.

When prompt the page setup box with 'OK' I receive a pop up error message saying, "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

In the Telemetry Log I receive a title of "Application closed due to a problem" and offered this

link. Which if you go to table 2 and number 12 it says "Something caused a critical error in the application and it needed to close." for the description... not very helpful :/

I am able to use this feature if I transfer the file to an identical machine that the only difference is it's running Excel 2010.

Machine specs:

64-bit

Windows 10 Pro

Excel 2013

I am assuming this is a version issue not yet addressed in 2013? But any insight would be helpful. Thanks :)

Answer 1

I found a few workarounds but would still appreciate an actual solution.

Solution/workarounds:

• Convert to 32-bit Microsoft Office (Best option.. I have not had any problems with this so far)
• File > Print > Page Setup > Change header and footer information > OK (works sometimes)
• Changing printers and/or printer settings

Answer 2

Hi Mike,

Thank you for sharing the information.

Glad to know that you were able to sort out the issue.

If you have any queries related to Microsoft Office, please post your question and we’ll be glad to help.