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Excel 2016 Crashing

Anonymous
2016-11-09T21:23:21+00:00

Hello,

I have a computer with Windows 7 x64 with dual monitors, that has Office 2016 installed locally and Excel keeps crashing. I have repaired, uninstalled and reinstalled, built a fresh computer, tried two different video cards, the Display port, and a usb to vga external video adapter. The file that is being opened is on a server that is on the network. I had this computer use a single monitor for a week and it didn't crash at all. Any ideas?

Faulting application name: EXCEL.EXE, version: 16.0.4266.1001, time stamp: 0x55ba1551

Faulting module name: mso20win32client.dll, version: 16.0.4266.1001, time stamp: 0x55ba1445

Exception code: 0xc0000005

Fault offset: 0x0000000000107bb6

Faulting process id: 0x1804

Faulting application start time: 0x01d23a9c453fd831

Faulting application path: C:\Program Files\Microsoft Office\Office16\EXCEL.EXE

Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll

Report Id: 6e48d554-a6b7-11e6-be2d-10604b832942

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-11-10T10:24:38+00:00

Hi Peter,

To troubleshoot the issue with regards to Excel 2016 on your PC, we recommend that you check and follow the steps provided from this article: How to Troubleshoot Crashing and Not Responding Issues with Excel.

Let us know how it went.

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