Planner doesn't load posted comments

Question

Hello Microsoft-Team,

Before this week I always was able to post and load comments to and from tasks in MS Planner. Since last Tuesday for many tasks this is not possible anymore.

If I post new comments to such a task they will be attached. The new comments will also be shown, if I close the task card and reopen it. Unfortunately, the old ones of the same task will not be loaded (only the new ones!). Instead of this an error message occurs, saying conversions can't be loaded and I should try in a few minutes again. This issue is permanent and concerns many tasks.

What can I do to load all my already posted comments again?

Cheers,

Marc

Answer 1

Hi Marc,

Thank you for your response. It is good to know that the issue has been resolved. If in case you encounter another issue, you may reply or create a new thread with a detailed description of the issue.

Thanks,

Mike

Answer 2

Hi Mike,

In the meantime I cleared the temporary internet and website files for IE. I also deleted my "favorite website data", cookies and the list of websites I've visited. I even called Planner from Firefox and Chome – everything without any effect for Planner. In every browser the issue is there. By the way: I'd installed Chrome additionally – merely for that test without any Add-ons and stuff.

After that I created a test bucket and a test task with some test comments now. Planner can load the comments for that task. Next Monday I'm out of office. Let's see, if I still can access its comments next Tuesday. I will inform you about the outcome.

I do not know how to change the language, but I guess the English error message says: "We're unable to load conversations. Check back in a few minutes." If you tell me, how to change the language of Planner to English, I also will provide you another screenshot in English language.

Unfortunately, your workaround doesn't worked yet. Perhaps it will in a few hours.

Regards,

Marc

Answer 3

Hi Marc,

Can you try clearing your browser cache? Also, try private browsing or other browsers for your Planner, and see if there are improvements.

As for the newly created bucket/task, can you verify if you will encounter the issue after 24 hours? As you stated that you can create a new bucket without an issue and may encounter the issue, perhaps tomorrow.

Also, please post the error message on the screenshot in English language for us to better understand your situation.

Meanwhile as a workaround, can you try moving first the task into a new bucket and delete the bucket that encounters an issue? If you encounter an issue with the new bucket after some time, can you provide detailed steps on how you did it? For us to further investigate your case.

Thanks,

Mike

Answer 4

Hi Mike,

Here are the answers to your questions:

1.

I asked my colleague and he confirmed, that we have an Exchange Online License.

2.

At least at the moment, my newly created task "Test", shows the comments "Test1" and "Test2" to me. I created the task "Test" in the new bucket "Test". After that I tried to create a task "Test2" within an old bucket and posted the comments "a", "b" and "c" to it.

Result: No problems by reopening its task card. All posted comments are there.

I moved a task with that problem to the new bucket "Test" and opened its task card.

Result: The same issue occurs and comments will not load.

As I mentioned before, a task with that issue also accepts new comments and also will show them if you reopen its task card.

The behavior for a new plan and new tasks there is the same as the behavior for new tasks in an existing plan:

That problem will not occur. Perhaps it will occur tomorrow – but not by now.

3.

Other users will run into the same issue if they open the task card of a concerned task.

4.

I do not know, how to reproduce the issue for a new task, but I want to provide a screenshot of a concerned task card to you:

Thank you for your assistance on this.

Regards,

Marc

Answer 5

Hi Marc,

To narrow down the issue, I’d like to confirm the following:

1. Can you verify if you have an Exchange Online License?
2. Does this happen to a newly created task/bucket? Can you also try creating a new plan and check the outcome?
3. Can you confirm if this happens to other users?
4. Can you provide a screenshot with the steps on how you encounter the error?

Thanks,

Mike