New Document Library refresh issue

Question

Hi

I have been setting up a Document Center site to manage all our clients. And I have noticed a strange behaviour with the New Document Library experience.

We have a Folder structure of "Client Code=>Year folder=>Sub-Folders>documents".

The folders and documents have been uploaded from a file share to several document libraries in a Document Center template, and we are using the New Document Library experience. To make the Document Center work better with SharePoint we have been moving documents from sub-folders in the 'Year Folders' directly into the relevant 'Year Folder' deleting the sub-folder in the 'Year Folders' and adding metadata to the documents to filter them, rather than using sub-folders.

Issue / abnormal behaviour: after adding the metadata to the documents and moving them to directly under the 'Year Folder' instead of in a sub-folder, we delete the empty sub-folders. Then refresh the page to reflect the changes. However, if you just refresh the page and continue to navigate in the same top level folder by clicking on other 'Year Folders' you are unable to re-enter the 'Year Folder' that you just changed. When you click on it nothing happens, you can enter the other 'Year Folders' that have not been change yet, in them everything works as expected. But not the 'Year Folder' you deleted the sub-folders and moved the documents in.

If you exit the document library completely and re-enter it everything works again as expected. And you are able to re-enter the changed 'Year Folder' again as normal.

As this is a little hard to explain I have take a screen capture of the behaviour, but as the video has client names and sensitive data in it I am unwill to upload it to the forum.

Answer 1

Hi Chris,

We have received your updates in the Private Message.

If you upload the related logs, please let us know in the forum. We will analyze the logs and share the updates here.

Thanks,

Felix

Answer 2

Hi Chris,

We have received the video you provided. Regarding the issue, we need your account information for further investigation, and I have sent you a private message to collect it. In addition, we need to trace some logs about the issue. Please use the method I provided in the PM to perform this. We appreciate your efforts.

Regards,

Allan

Answer 3

Hi Chris,

Thanks for the update. Just let us know the result at your convenience.

Regarding the screen capture video, I have re-sent you a private message to collect it. You can check the PM via the link below and use the method provided in the PM:

https://answers.microsoft.com/en-us/privatemessages/list

Regards,

Allan

Answer 4

Have not tries to replicate in another browser. I can net time. Browser I was using is IE 11.494

No it is a document library that I added., but I believe I have seen the same behaviour in the original Document Library

Will try the classic document library and let you know.

RE: the PM I have tried to answer it but cannot find the link to add attachments. I have had some issues with my account not sure if this is the cause of the missing link or if I am just blind. I had an account in the old 365 forum but when everything was moved to the new one it forced me to create a new account, but the old one still existed. There seems to be some cross over between these accounts.

Thanks

Answer 5

Hi Chris,

Regarding the situation, could you firstly clarify the following information?

1. Have you tried another browser? If not, I would suggest you try another browser to see the outcome.
2. Is this document library the default document library in the Document Center site or a newly created one?
3. Have you tried to use the classic document library experience? What’s the outcome in that experience.

In addition, to protect your privacy, regarding the screen capture video, I have sent you a private message to collect it. You can check the PM via the link below:

https://answers.microsoft.com/en-us/privatemessages/list

Regards,

Allan