One Note 'blacking out'

Question

A couple weeks ago, One Note started 'blacking out' for a split second, inconsistently, not tied to any particular action. It doesn't appear to affect data entered or other Office/Windows applications. I'm concerned that the problem might cause more extensive future problems, crashes, data loss, infection of other programs, etc. Any suggestions?

Answer 1

Hi Laurie,

To help resolve your concern, kindly follow the troubleshooting steps on the Repair an Office application article.

Note: If you need help figuring out if your Office is Click-to-Run or MSI-based, follow the steps below.

• Click-to-Run: From the How would you like to repair your Office Programs screen, select Online Repair to ensure everything gets fixed, and then select Repair. You can select Quick Repair which runs faster but only detects and then replaces corrupted files. Online Repair does an uninstall and complete repair but takes longer.
• MSI-based: Select Repair and then click Continue.

We also recommend that you follow the Troubleshoot synchronization errors in OneNote 2016 for Windows article in case you encounter some issues.

Do let us know if you need further assistance.