Error: MigrationRecipientNotFoundException during IMAP migration

Question

hi , 

we recently bought office 365 licenses for our company and are going ahead with imap migration. one user's account was already migrated to office 365 from on-premise , however , we decided to delete him from office 365 and migrate him again . so,after deleting him from active users,  we created a new active user for him (with the same information as earlier ) and tried to migrate him using imap , but unfortunately he can't be migrated and there is this error code saying "error: migrationrecipientnotfoundexception: a recipient wasn‎'t found for "*******" on the target. create a recipient of the appropriate type for this migration on the target and try again." being displayed every time we create a new migration batch for him .please help me resolve this issue as it is causing a serious hurdle and we need to migrate many users . 

Answer 1

Hi AshutoshSingh4463,

Have you tried to hard delete the user?

Any update will be appreciated.

Thanks,

Franky

Answer 2

Hi AshutoshSingh4463,

From your description, I notice you have soft deleted the affected user in the Office 365 admin center without hard delete via PowerShell.

Could you run the PowerShell cmdlet to hard delete the user which is still in Deleted users?

Here are the steps:

1. Connect to Azure AD. 
2. Run the following cmdlet:

Get-MsolUser -ReturnDeletedUsers | Remove-MsolUser -RemoveFromRecycleBin –Force

If the issue persists, I’d like to confirm the following information:

1. Check if the email address is correct.
2. Check if the user can sign in to Outlook Web App.

Thanks,

Franky