Approved apps not available when adding a new app to a site (from Site Contents)

Question

Hi - Question about approved apps.  A site owner requested a couple apps from the store be approved for SharePoint online, I was able to approve them fine, and they show as approved in the App Request section.  However when going to Add an App on the site, they don't display.  Is there a lag at all that anyone knows of or any other kind of step that needs to be taken?  The apps were approved from the emails that are generated to the Admin.  They look to be approved the way this article (https://support.office.com/en-us/article/Request-app-installation-permissions-5a25c5b0-bdfb-49f8-8ca3-046edc9cf598 ) states, just cant add them to the site.

Appreciate any insight, thanks.

Chris

Answer 1

Hi Chris,

Any updates?

Thanks,

Qing

Answer 2

Hi Chris,

As the app is developed by your organization, it should appear under Site Content/Add an App>From your organization. Please try finding the app here.

Thanks,

Neha

Answer 3

Still not able to add from Site Contents | Add an App for any site, it's they aren't showing as available.  Here is what I see in the SP Online admin center.

Thank you Qing, appreciate it.

Chris

Answer 4

Hi Chris,

Any updates?

Thanks,

Qing

Answer 5

Hi Chris,

I suggest you try waiting for some time to check if the user can add the app.

Besides you can try another browser or private windows.

If the issue still exists, could you please provide the following information?

1. Check if the issue occurs on all sites.
2. Check if the issue occurs on all apps.
3. The screenshot of “show as approved in the App Request section”.

Thanks,

Qing