OneNote sync issue ( Error code: 0x80004005 )

Question

Hi, 

We are having OneNote sync issue for several users. When users want to sync OneNote notebooks to OneDrive they get this error -We're sorry, something went wrong during sync. We'll try again later. ( Error code: 0x80004005 ) 

We have tried all troubleshooting from this - https://support.office.com/en-us/article/Troubleshoot-synchronization-errors-in-OneNote-2016-for-Windows-f719394c-dec0-4f3d-ab69-4a352fafa71a and nothing helped.

User can access notebook from OneNote online. Using SharePoint link user can access notebook offline also on his computer. But he can't sync to see latest information also on mobile phone. 

EDIT: Forgot to mentioned WebClient in Services are enabled

Answer 1

Hi Jey,

Thanks for your response.

As the query is related to OneDrive for Business 2016 you may post your query in TechNet Forum for better suggestion from the following link.

http://social.technet.microsoft.com/Forums/sharepoint/enUS/home?category=sharepoint

If you have further questions related to this, please let us know.

Thank you.

Answer 2

Hi Jey,

Thanks for your response.

As the query is related to OneDrive for Business 2016 you may post your query in TechNet Forum for better suggestion from the following link.

http://social.technet.microsoft.com/Forums/sharepoint/enUS/home?category=sharepoint

If you have further questions related to this, please let us know.

Thank you.

Pathetic response - Microsoft ----- in late 2017 Windows 10 and Office 2016 is broken. I am sick of being repeatedly forced to sign in and research problems that didn't happen in 2013 to see responses that just refer you to another forum. OR tell you to uninstall and reinstall or similar (create a new profile etc etc). I have work to do and you are making me less not more productive.

Answer 3

Hi Jey,

Before we proceed, I would require more information to assist you better.

1. Are you connected to a domain or network?
2. Are you using OneDrive for Business (SharePoint) account?
3. Is the issue specific to a Notebook?

You may refer to the suggestions from the following article to Repair Office 2016 and check if it helps.

http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx

Hope it helps. Try the suggestions and let us know the result at your earliest convenience.

Thank you.

Answer 4

1. domain 
2. OneDrive for business 
3. No, just overall can't sync anymore 

We can't do online repair since we have disabled that option.