missing add-in

Question

With Microsoft Access 2016 running on Windows 10, when trying to open the zoom box, I get the message:

The Microsoft Access Utility add-in is missing or was modified. Rerun Microsoft Access or Microsoft Office Setup to reinstall Microsoft Access and the Microsoft Access Utility add-in.

I did run again the set-up, but the error is still there.

The file UTILITY.ACCDA (which evidently is the one not found) does exist at:

C:\Program Files\Microsoft Office\root\Office16\ACCWIZ

I note that four other files on that same path are found in the registry, for instance at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2C53BEDEBAEF118429F19B78C6B94B86

one finds:

C:\Program Files\Microsoft Office\Root\Office16\ACCWIZ\ACWZMAIN.ACCDE

but one does not find UTILITY.ACCDA in the registry. (There is a sixth file in that same path, ACWZDAT12.ACCDU, which is also not found in the registry.)

That information might help someone who knows how such entries work in the registry (each of these four files has a different key... so I have no idea what key should be for the two missing ones, if that is the problem.)

Answer 1

I finally found the solution: menu File, Options, Trust Center tab, Trust Center Settings button, Add-ins tab:

make sure the last two boxes are unchecked.

It was a Microsoft agent (at the chat-ins, then desktop control) who had disabled all add-ins, but he went so fast it was impossible to mark all what he was doing - and he did not solve my (other) problem that way anyway!

Answer 2

Thanks, Tom. It was helpful, but it does not solve the problem, since the utility.accda has many more forms that just the zoom box. For this one, your solution is good (though it requires adding this zoom to every database I have). But for the other, I'll still get the error message.

Answer 3

One option may be to side-step the issue and get a much better ZoomBox from here:

http://www.accessmvp.com/TomvanStiphout/ZoomBox.htm