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Error message when deleting users

Anonymous
2017-04-25T15:10:00+00:00

I'm attempting to delete a user from Office365.  I repeatedly get a status message "Couldn't delete this user. Please try again later".  This message has consistently appeared for the last several days.  As a work around, I've tried to change sign-in status with no luck, and I am unable to change the user password.  I was only able to shut down the user license.

What could the issue be?

Thanks!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2017-04-25T16:30:45+00:00

    I assume the issue happens when you try to delete the user form the portal? If so, make sure to use the Feedback button to report it.

    Did you try to remove it via PowerShell? You can use the Remove-MsolUser cmdlet for that.

    Also, is the user synced from on-prem? You cannot use the portal to delete synced users, you have to use PowerShell.

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