Cannot access O365 Apps including Admin Centre on iPad

Question

When opening default Office 365 apps (Word, Excel, etc) with my O365 for Business account, I get a message stating there is "There is a problem with your account. Please try again later"

A similar message stating "Something went wrong, try again" when I try using the Office 365 Admin application.

We are using ADFS for authentication, so not sure if this is the issue or some other setting within O365 but I have only noticed this happening within the last few months.

Answer 1

Hi Adam,

Are there any updates?

Thanks,

Felix

Answer 2

Hi Adam,

To move forward, please confirm the following information:

1.To see if the issue is related to the ADFS as you mentioned, please let the global admin create a new Office 365 work or school account with the default tenant domain(e.g. user@contoso.onmicrosoft.com) in Office 365 portal and use the new account to sign into the Office apps on the iPad, and the check the outcome.

2.Try the suggestion as the KB says(the issue 4) above: Update to the latest version of Mac and iOS apps. Verify the configuration of AD FS 2012 R2 to let users sign in by using an alternative user identifier.

3.Please share your account information via the Private Message.

Thanks,

Felix

Answer 3

1: Error for Office 365 standard apps. (Word, Excel, Etc)

Error when accessing Admin app

Just to state that both apps seem to look for our ADFS server page to log onto but don't show it (I do not have the option to enter a password on the Admin app and or office as it redirects to the authentication page). Then the error / home page is shown as above,

2: I have no issues with standard browsers on iDevice or PC

3: Are you talking about creating a demo 0365 domain or link an onmicrosoft.com account to our current setup?

4:Still need to confirm.

I have looked through the KB article (I could not find that in any Google search) and the Forms are not in with Intranet but are on for the extranet. As the device only contacts externally I can't see how this is an issue. However I can't see any errors on the iDevices diagnostics for Office products which is reported in that article.

Answer 4

Hi Adam,

Are there any updates?

Thanks,

Felix

Answer 5

Hi Adam,

To troubleshoot this issue, could you please help us clarify the following information?

1. Capture a full screenshot of the error page.
2. Did you meet this issue when logging into Office 365 portal page via browsers?
3. If it’s convenient, please create a pure cloud Office 365 account Online(e.g. user@contoso.onmicrosoft.com), then use this account to sign in the apps on the iPad to check the outcome.
4. Does this issue occur to other colleagues?

Meanwhile, please also follow the KB article below to see if it helps. If you don’t have the related configuration permission, you can transfer this case and KB article to admin to help you.

https://support.microsoft.com/en-us/kb/3015526

 

Thanks,

Kerwin