Ethernet cable unplugged and Realtek family controller cannot start (code 10)

ismail ouassou 1 Reputation point
2020-07-19T10:34:52.253+00:00

It's the first time I try to connect an ethernet cable to my Dell xps. The cable connects for a few seconds then shows "cable unplugged" although it is not. I tried every solution I found on the internet and it finally stopped disconnecting, BUT the Realtek USB GbE family controller now says "this device cannot start (code 10)". I accessed device manager, uninstalled and re-installed the drivers, Realtek works now, but the first problem is back: ethernet cable unplugged!

Help please

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Dave Patrick 426.1K Reputation points MVP
    2020-07-19T12:54:46.077+00:00

    Make sure the Dell chipset has ben installed. The chipset allows the operating system to find and use devices integrated into the mother board. Enter your service tag here then download / install the chipset
    https://www.dell.com/support/home/en-us?app=products

    --please don't forget to Accept as answer if the reply is helpful--

    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

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  2. Cherry Zhang (Shanghai Wicresoft) 11 Reputation points
    2020-07-20T03:13:35.537+00:00

    Hi,

    Please refer this article about Realtek, it talks about Realtek PCIe GBE Family Controller is disconnected from network:
    https://bwit.blog/fix-realtek-pcie-gbe-family-controller-is-disconnected-from-network/

    Best regards
    Cherry