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SharePoint Server 'Authentication Protocol not Supported'

Anonymous
2017-02-02T14:52:40+00:00

An issue that has seemingly surfaced out of nowhere. Suspect it might be the result of an Office Update? 

I have my spreadsheet opened ( this in itself needed me to re-input my username twice to get access to the spreadsheet itself, when prior to this week it would have been available immediately ). I then click on a hyperlink to a customer address ( MS Word doc in Sharepoint ) in order to modify or do a save as or whatever – prior to this week the doc would have immediately appeared, now, after a good long wait, I get the “Microsoft Excel is waiting for another application to complete an OLE action’ – this is an endless loop and the only final way out is to reboot the machine. If I attempt to launch MS Word 2016 directly, I am then prompted to enter my Sharepoint username again, to get to the named file that I had previously been attempting to launch from hyperlink. MS Word does not launch and the ‘The server you are trying to access is using an authentication protocol not …….’ message as shown above appears.

Microsoft 365 and Office | SharePoint | For business | Windows

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Anonymous
2017-02-13T22:49:45+00:00

Hi All,

Service Health Dashboard has indicated that issue SP92058 has been resolved as of: Saturday, February 11, 2017, at 5:00 AM UTC. If you are still experiencing an issue, please let us know as this may indicate either a scoping issue or an independent problem.

Thanks,

Qing

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  1. Anonymous
    2017-02-02T17:03:10+00:00

    Hi Phil4E,

    Based on your description, you cannot open documents from SharePoint in browser.

    This issue was posted to the Service Health Dashboard (SHD) as incident SP92058 starting at January 27, 2017 4:25 PM (UTC). The user experience of this incident is: Users may be unable to open and save Word, Excel, and PowerPoint documents in the browser. Tenant administrators can view current information and updates on SHD at the link here

    https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx.

    If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM) as this may indicate either a scoping issue or an independent problem. https://answers.microsoft.com/en-us/privatemessages/list

    For affected customers to easily identify the information here, this thread will be closed. You may subscribe to this thread or refer to SHD for updated information. I will also post back here once the issue is resolved on SHD.​

    Thanks,

    Yoga

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