Hello,
Please provide us more information:
- Are you facing this issue with PowerPoint or all Office applications? Does this issue occurs while opening Windows applications?
- Are you working on a domain or a network?
- Are you facing this issue while opening a file or PowerPoint applications itself?
I suggest you to start PowerPoint in safe mode from the following steps mentioned below and then verify the results:
* Hold Windows key + R.
* Copy and paste, or type the following command in the Open box, and then press Enter:
Powerpoint
/safe
Note: There is space between Powerpoint and /.
If PowerPoint works in safe mode as expected, disable the add-ins following steps mentioned below to determine the problem causing
add-in:
a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.
b) Check if there are add-ins listed, clear the checkbox.
c) Close the Office program and restart it.
d) Disable each add-in one at a time, restart PowerPoint, and repeat the above procedure. If the issue reappears again, it will help
you to determine which add-in is causing this issue.
Please post to us with the required information and status of PowerPoint and we will assist you further.
Thank you.