Installing after downlode 365

Question

Have Downloaded all 365 updates on my iMac after download it try to install, but the message comes up "close EXCEL application" which is not open.  The same for WORD,  How do I proceed as all the waiting for Download has been a waste of time.

I cannot proceed.

Answer 1

Why on earth are you suggesting to completely remove Office when all that's needed is to quit Excel?

Answer 2

I have a much simpler idea to install updates.

1. Restart your Mac
2. Open Word
3. Go to the Help menu in Word, choose Check for Updates to launch AutoUpdate
4. Quit Word
5. Use AutoUpdate to install the updates

Answer 3

We suggest you to uninstall and re-install the Office 365. Follow these links to learn more:

• Uninstall Office 2016 for Mac
• Download and install or reinstall Office 365, Office 2016, or Office 2013 on your PC or Mac

Let us know how it goes.

Answer 4

Hi Richard,

To help resolve your concern, kindly answer the questions below.

• When did you download the Office 365?
• Where did you purchase the Office 365?
• Have you tried to uninstall and reinstall it?

Looking forward to your response.

Hi Raymond

Installed Office 365  29th July 2016

Purchased with new iMac computer from Apple direct

No I have not tried to reinstall.  I do not know how to do this, I am new to MAC.

Hope you can help with advice.

Answer 5

Hi Richard,

To help resolve your concern, kindly answer the questions below.

• When did you download the Office 365?
• Where did you purchase the Office 365?
• Have you tried to uninstall and reinstall it?

Looking forward to your response.