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SCCM 2103 error 6703 after enable upgrade feature windows 10

Hoang Van Minh 96 Reputation points
2021-07-28T03:45:08.58+00:00

Dear All,

I search many about this issue, I found with my SCCM server that when I enable checked box "Upgrade" in Classifications then cannot sync and have issue 6703 as below. I tested when I drop check box "Upgrade" then it syncing ok. Do you have solution for me?

Sync failed: The operation has timed out. Source: Microsoft.UpdateServices.Internal.DatabaseAccess.ApiRemotingCompressionProxy.GetWebResponse
STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=SCCMServer.COM.VN SITE=NSC PID=5492 TID=3528 GMTDATE=Wed Jul 28 03:37:45.563 2021 ISTR0="Microsoft.UpdateServices.Internal.DatabaseAccess.ApiRemotingCompressionProxy.GetWeb
Sync failed. Will retry in 60 minutes

Thanks and regards.
Minh.

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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  1. Hoang Van Minh 96 Reputation points
    2021-07-29T03:15:23.877+00:00

    Hi Aman,

    Thank for your solution, my environment no use proxy, no problem from network team already checked. I have solved my issue with steps below.

    1. I have change WSUS pool in IIS follow best practice of Microsoft.
    2. Unchecked box "Upgrade" in Classifications
    3. Checked box WSUS maintenance as recommend of SCCM 2103
      118901-image.png
    4. Sync update ok ( will sync update, delete obsoleted/decline update, Reindex WSUS DB)
    5. Checked box ''Upgrade' in Classifications again
    6. Sync again and everything ok to now.

    Thanks.

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  1. Amandayou-MSFT 11,051 Reputation points
    2021-07-29T02:26:49.413+00:00

    Hi @Hoang Van Minh ,

    Based on the operation timed out messages, it should be some kind of network issue or security software/appliance in place that only intermittently kicks in.

    Maybe you've got a proxy configured or a network security device that requires authentication? If there is no proxy between them, we could try to uncheck the classifications and products, resync to check if it is normal. And then select check the box "Upgrade" in Classifications, select products, for example, windows 10 to check if the problem is solved.

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