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Strange problems when migrating users from on premises to cloud

Anonymous
2016-06-09T23:28:32+00:00

hi,

office 365 configured in hybrid mode with exchange 2010. i don't know what is happened because we cant any more migrate users from on premises to cloud.

normally we follow this process when creating new user

  1. create user account in ad
  2. add mailbox to user in exchange 2010 management console
  3. run directory sync
  4. open portal.office.com and start migration
  5. add license to user in office 365

eerything seems to work because the migration process completes successfully in office 365 but the user still doesn't have a mailbox. when i open the migrated user and view the migration batch i can see that something is wrong. what could be the issue with this? this is not problem with single user. this is happening for every new user.

migration log contains these errors:

 corrupted item was encountered: unable to translate principals to the target mailbox: failed to find a principal in the target forest that corresponds to the following source forest principal values: sid: s-1-5-21-3053303903-870980443-1928736164-6339; objectguid: be20456b-c28c-4ff1-8e4b-5b17714b82ef;.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2016-06-13T20:45:01+00:00

Hi Damon,

Please feel free to share any updates when you have time. Meanwhile, please let us know the following information.

1. Please run the following PS cmdlets and send us the results via PM (protect your privacy)

Get-MigrationBatch | flGet-MigrationStatistics | fl

2. And select one of the failed mailboxes, run the following cmdlet and send us results in PM as well

Get-MigrationUserStatistics -Identity *** Email address is removed for privacy *** -IncludeReport | FLGet-MigrationUser *** Email address is removed for privacy *** | fl

I have sent you a PM to request this information. Please click on the link below to access to your Private Message.

https://community.office365.com/user/conversations 

And also, please try using New-MoveRequest cmdlet to do a move to see if there is any improvement.

Many thanks,

Ran

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  1. Anonymous
    2016-06-17T04:49:29+00:00

    Hi Damon,

    *Note: On June 17th, this community is migrating to Microsoft Community at http://answers.microsoft.com. If you need further assistance, please post a new question to the Office 365 for business forum beginning June 18th Pacific Time. Thank you for your understanding.

    Best regards,

    Ran

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