Cannot create spam filter policy - error Your request couldn't be completed. Please try again in a few minutes.

Question

Hello,

We are at the final stages of our Hybrid migration from on premises Exchange to Office 365.

I am trying to recreate our spam filter policy on Office 365 admin portal and i get the error below

	error	<br>	---
		Your request couldn't be completed. Please try again in a few minutes.	<br>	---		<br>	---

I have tried both with and without a global admin account and at several instances with the same problem.

Answer 1

Hi - I had the same problem, I found it was caused by a duplicate in my list of allowed domains to be exempted from the spam filter.  Office 365 correctly rejects this request, but it does not provide any error reporting.  It should provide an error to say that you have duplicates in your list.

Answer 2

Hi Harry,

We have received the requested information via the PM. The behavior that you reported is not what we commonly encounter. We have engaged the relevant team to continue to assist you on this. You will be contacted via email for further troubleshooting. We will share the solution to the community once you have confirmed that this has been resolved. And our community members may benefit from the outcome of this issue.

Thanks,

Allen

Answer 3

hi harry,

thanks for the updates.

we may need to escalate the issue to our back-end team to help you fix it. as a result, please share the information below for assistance:

1. right click the blank area in your outlook web app, and click view page source. please let us know the version number.
2. refer to the following steps to get your exchange version and then share the results:

a. connect to exchange online using remote powershellusing an admin account

b. get-organizationconfig | fl *version

3. your tenant information.

for privacy concern, i have sent you a private message to collect the requested information. you can click the following link to access the private message: https://community.office365.com/en-us/user/conversations

any updates will be appreciated.

best regards,

aaron

Answer 4

As you suggested i clicked the plus icon to create a new policy and i have the same issue in different browsers (IE, Chrome and Firefox). Also on a different environment and different admin accounts.

I can open the policy page and enter all the relevant details and the error comes up when i try to save.

Answer 5

Hi Harry,

To identify if the issue is related to the server side, please share the information below firstly:

1. Which steps did you take when receiving the error message, clicking the plus icon to create a new policy, saving the custom policy or any other action?
2. If you try another browser, does the issue persist?
3. If possible, try another network environment and see if there is any improvement.
4. I understood you have both with and without a global admin account, have you tried two different global admin accounts? If no, if it’s convenient for you , please try another one and see if you get the same result. This is important for us to identify if the issue is related to the server side.

We’re looking forward to your updates.

Best Regards,

Aaron