Print Problem

Question

Hello. I am using Windows 10 64 bit and office 2016. I installed a HP printer 2135. I can print from all application but can't print from any o the office application. Whenever i print any document it gives attached dialogue box. I uninstall printer driver and reinstall but no improvement happened. I tried with different computer and also different version of office but same result. Can you solve the issue? Thanks.

Answer 1

Here's the URL where you can see if there is a more up-to-date driver for your printer: HP DeskJet Ink Advantage 2135 All-in-One Printer

You can also try repairing your Office installation using these steps:

1. In Windows, right-click on the Start button and choose Control Panel.
2. Choose Programs, then Programs and Features.
3. Right-click on Microsoft Office 2016 and choose Change.
4. If there is are 2 repair options, select Online Repair, then click on the Repair button. If there is only one repair option, select it and click on the Continue button.
5. Allow the process to complete, restart your computer, then see if you can print from PowerPoint.

As a workaround, you can also try using File>Save As in PowerPoint, saving as a PDF and printing that.

Answer 2

It's HP 2135 ink advantage printer All in One. And i am using 64 bit driver FYI. I am able to print other files like pdf, txt etc but can't print office document. Whenever i print office document previous attached dialogue box comes.

Answer 3

2135 is not a complete model number for an HP printer. You might check their site for a 64-bit driver or a newer driver than the one you are trying to install.