Mailbox Migration Failures

Question

Hi,

I read a recent blog on the following URL but thought I'd share my output as it looks a similar issue. I get slightly different output though. Output is below URL. Could you let me know what the issue is and if it is related to the current issues reported on Health Centre?

http://answers.microsoft.com/en-us/msoffice/forum/msoffice\_o365admin-mso\_manage/fatal-error-updatemovedmailboxpermanentexception/b143436e-5c1d-40bf-b7c9-60e20c85a2f4

12/10/2016 12:27:37 [AM5PR0801MB1778] Job resumed with status 'InProgress'.

12/10/2016 12:27:37 [AM5PR0801MB1778] Relinquishing job.

12/10/2016 12:55:20 [AM5PR0801MB1778] The Microsoft Exchange Mailbox Replication service 'AM5PR0801MB1778.eurprd08.prod.outlook.com' (15.1.659.20 caps:07FFFF) is examining the request.

12/10/2016 12:55:20 [AM5PR0801MB1778] Connected to target mailbox '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)', database 'EURPR08DG112-db022', Mailbox server 'AM5PR0801MB1778.eurprd08.prod.outlook.com' Version 15.1 (Build 659.0).

12/10/2016 12:55:26 [AM5PR0801MB1778] Connected to source mailbox '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)', database 'DB07', Mailbox server '[PII removed by moderator]' Version 14.3 (Build 301.0), proxy server '[PII removed by moderator]' 14.3.227.0 caps:05FFFF.

12/10/2016 12:55:27 [AM5PR0801MB1778] Request processing continued, stage IncrementalSync.

12/10/2016 12:55:29 [AM5PR0801MB1778] Folder hierarchy changes reported in source '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)': 10 changed folders, 0 deleted folders.

12/10/2016 12:55:39 [AM5PR0801MB1778] Content changes reported for mailbox '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)': New 0, Changed 140, Deleted 134, Read 2, Unread 0, Total 276 .

12/10/2016 12:56:05 [AM5PR0801MB1778] Total content changes applied to mailbox '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)': New 0, Changed 140, Deleted 134, Read 2, Unread 0, ItemUpdates 0, Skipped 0, Total 276.

12/10/2016 12:56:20 [AM5PR0801MB1778] Incremental Sync '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)' completed: 10 hierarchy updates, 276 content changes.

12/10/2016 12:56:20 [AM5PR0801MB1778] Stage: IncrementalSync. Percent complete: 95.

12/10/2016 12:56:20 [AM5PR0801MB1778] Final sync has started.

12/10/2016 12:56:21 [AM5PR0801MB1778] A corrupted item was encountered: Unable to translate principals to the target mailbox: Failed to find a principal from the source forest.

12/10/2016 12:56:24 [AM5PR0801MB1778] Folder hierarchy changes reported in source '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)': 1 changed folders, 1 deleted folders.

12/10/2016 12:56:25 [AM5PR0801MB1778] Content changes reported for mailbox '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)': New 0, Changed 4, Deleted 0, Read 0, Unread 0, Total 4 .

12/10/2016 12:56:28 [AM5PR0801MB1778] Total content changes applied to mailbox '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)': New 0, Changed 4, Deleted 0, Read 0, Unread 0, ItemUpdates 0, Skipped 0, Total 4.

12/10/2016 12:56:32 [AM5PR0801MB1778] Incremental Sync '[PII removed by moderator]\ced3b984-e3ec-43ca-87e6-ddca8a6fae04 (Primary)' completed: 2 hierarchy updates, 4 content changes.

12/10/2016 12:56:35 [AM5PR0801MB1778] Source mailbox information:

Regular Items: 24666, 245.4 MB (257,358,160 bytes)

Regular Deleted Items: 3756, 51.2 MB (53,684,174 bytes)

FAI Items: 1215, 0 B (0 bytes)

FAI Deleted Items: 0, 0 B (0 bytes)

12/10/2016 12:56:35 [AM5PR0801MB1778] Stage: FinalIncrementalSync. Percent complete: 95.

12/10/2016 12:56:36 [AM5PR0801MB1778] Mailbox store finalization is complete.

12/10/2016 12:56:36 [AM5PR0801MB1778] SessionStatistics updated.

12/10/2016 12:56:36 [AM5PR0801MB1778] Verifying mailbox contents...

12/10/2016 12:56:36 [AM5PR0801MB1778] Waiting for mailbox changes to replicate.

12/10/2016 12:57:13 [AM5PR0801MB1778] Source mailbox 'Lenihan, Paul' was loaded from domain controller '[PII removed by moderator]'.

12/10/2016 12:57:13 [AM5PR0801MB1778] Target mail user 'Lenihan, Paul' was loaded from domain controller 'AM3PR08A003DC08.EURPR08A003.PROD.OUTLOOK.COM'.

12/10/2016 12:57:13 [AM5PR0801MB1778] Target mailbox information:

Regular Items: 24666, 327.6 MB (343,483,696 bytes)

Regular Deleted Items: 3756, 68.77 MB (72,107,019 bytes)

FAI Items: 1215, 4.297 MB (4,505,710 bytes)

FAI Deleted Items: 3, 19.78 KB (20,253 bytes)

12/10/2016 12:57:13 [AM5PR0801MB1778] Fatal error UpdateMovedMailboxPermanentException has occurred.

Answer 1

Hi Tim,

This issue was posted to the Service Health Dashboard (SHD) as incident EX80619 starting on Wednesday, October 5, 2016, 04:32:00 PM (UTC). The user experience of this incident is: Admins are unable to migrate user mailboxes and are receiving an error message indicating the migration has failed. Tenant administrators can view current information and updates on SHD at the link here

https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx.

This thread will be closed for further posting as this allow other customers who are having the same issue to identify the information easily. We will update to the primary thread below once the issue is resolved or you can obtain the most recent information from SHD.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_manage/office-365-migration-error/27437dff-7eb7-4d4a-8d7b-914c5f1fa5ad?page=2

If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM).

Thanks,

Chris