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Computer restarting repeatedly when using Microsoft Word 2013

Anonymous
2016-08-19T03:32:31+00:00

Every time when I am using word, the computer will restart repeatedly. Then, a blue screen comes up saying that my computer has a problem and it must be restarted. Sometimes, I managed to take a picture of it but sometimes it happened too fast. I couldn't save the word document I am working on. Even if there's recovery file, it is still not the latest one. The stop code appeared: Kernel_security_check_failure or Kmode_exception_not_handled or orql_not_less_or_equal or page_fault_in_nonpaged_area (dxgmms2.sys).

I am using a HP computer and I am not sure what cause the problem. Can anyone of you help?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2016-08-19T19:38:49+00:00

    Hi,

    1. Do you face this blue screen issue while using other applications or is it specific to Word application?
    2. Do you face this issue while working on one specific document or all documents?
    3. Did you make any software or hardware changes to the computer?

    You may refer to the below article to check if it helps.

    https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

    You may get back with the above information to assist you better.

    Thank you.

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