Cannot open .rtf documents

Question

I have Word 2016 assigned to as the default app for my .rtf files, and they can be opened *from* Word.

However, clicking directly on the file name leads to a screen that says 'How do you want to open this file? Keep using this app [Word 2016] But clicking OK, nothing happens at all.

Answer 1

Hi,

There are some reasons why file association for Word 2016 is not working properly. Can you provide us with more information for us to isolate the concern more precisely:

• Windows update version.
• Word 2016 update version.
• To avoid and check software conflicts, do a clean boot and try associating other .rtf file just to isolate if this is file or client concern
• Some protocol of Word 2016 might also be corrupted. Use Repair an Office application just to be sure.

Let us know the outcome.

Best regards,

Answer 2

I am trying to uninstall iTunes through the Control Panel and I get the error message that I don't have sufficient privileges to open Acknowledgments.rtf last error 5.  I am the administrator on this PC with Windows 10.   The reason that I'm trying to uninstall iTunes is because I can't install an updated version. When I try to install an updated version I get the message: Error with this package error # 2324.  I can't get iTunes to play on my laptop with Windows 10 and I don't want to have to re-buy all my music to use Groove Music.

Answer 3

Thank you. In fact I didn't go through this, because the problem went away when I reinstalled WORD 2000 (and I could then assign WORD 2016 as the default app for .rtf, and it now opens correctly on clicking on a file.