Getting error while sending an email

Question

Hi, one of our users try to send an email and getting the following error:

Delivery has failed to these recipients or groups:

Michaelynn Rose (******@othercopmany.com)

Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing connections from your email server. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For Email Admins

No connection could be made because the target computer actively refused it. This usually results from trying to connect to a service that is inactive on the remote host - that is, one with no server application running. For more information and tips to fix this issue see this article: http://go.microsoft.com/fwlink/?LinkId=389361

Diagnostic information for administrators:

Generating server: *******MB2251.eurprd07.prod.outlook.com

Receiving server: ***P*****MB2251.eurprd07.prod.outlook.com

******@othercopmany.com

6/15/2016 3:33:17 PM - Server at ***PR0701MB2251.eurprd07.prod.outlook.com returned '550 5.4.316 Message expired, connection refused(Socket error code 10061)'

6/15/2016 3:22:28 PM - Server at othercopmany.com (***.***.***.20) returned '450 4.4.316 Connection refused(Socket error code 10061)'

Original message headers:

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

 d=mycompany365.onmicrosoft.com; s=selector1-mycompany.com;

 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version;

 bh=R4mnBJT8RJFLKqGqo9CQLcKxbtC46Oncq/WV56CQugY=;

 b=iTdtayYFPBkX0F9MRtYZG7PWI3f7xClgs6wGhendqoMhXyi+FQjsEYNwogszXHahDn/bTjXpq/kJBcerkHowNGoHdV97l2j19sxnC252W+p0glsEUmnOVgWre0ghXb4sPUock8AWeeEdcxllKd88BbiFPQNT8OUP0DHA1bxkGHE=

Received: from ***P**2252.eurprd07.prod.outlook.com (******) by

 HE****MB2251.eurprd07.prod.outlook.com (**.**.**.146) with Microsoft SMTP

 Server (TLS) id 15.1.517.8; Mon, 13 Jun 2016 15:32:21 +0000

Received: from ***PR0701MB2252.eurprd07.prod.outlook.com ([*****]) by

 ***PR0701MB2252.eurprd07.prod.outlook.com ([**.***.**.**]) with mapi id

 15.01.0517.009; Mon, 13 Jun 2016 15:32:21 +0000

From: user <******@mycompany.com>

To:  <******@othercopmany.com>

Subject:  / mycompany - IRCE last week  

Thread-Topic:  / mycompany - IRCE last week  

Thread-Index: AdHFiE2/dr4riBZrTMOpV22yqW0dug==

Date: Mon, 13 Jun 2016 15:32:20 +0000

Message-ID: <***PR0701MB225****02209FA530@***PR0701MB2252.eurprd07.prod.outlook.com>

Accept-Language: en-US

Content-Language: en-US

X-MS-Has-Attach: yes

X-MS-TNEF-Correlator:

authentication-results: spf=none (sender IP is )

 smtp.mailfrom=******@mycompany.com;

x-originating-ip: [************]

x-ms-office365-filtering-correlation-id: 2fc195b1-aa8d-4843-ef0d-08d3939fe946

x-microsoft-exchange-diagnostics: 1;***PR0701MB2251;6:nCqJfwRQvW5jQUOYE2eyrWtRA4yqjS3VCgA6rzfBnFK0EumjiVzfAmCNcGuoramNZY3D3cIVNXtbK/Zrgg8bRi4CIYaeJn6ixKFYyqkd5GxNkGJrJ/TzWdjI3UYXnZdstsn7oYh6SJ1ax9hcPHKcDQpBX+atmSxwpJ2q57NIW1Tf5FLs4v45Y+fZDUfOaQCmWy9IhIiBy0L4KiHVev/ejLgALHstmqm0fjCQMgDhdWcdsiAs2coU0U5T9jc4umr8UBsu3mMOQV8ZKUg6MfkjqYpzO9ZLqI394htxMkajTyoy9qrJcK+y66Uc/8sLOPlN;5:MAt0XMF8VLC/mfOXjeBYRxFhDOA1U7kA21V+eCaVywuylhFPswHPoaXqvVwa2T0GtbjTMF3iNaUQ/nubLvBCos9IjCXNgKUG5s2ASXJX5R72iceSD32JneZB4C6/iPclfd6Ww4U0dryTRW9oEzqsKg==;24:Cr22467J+K6XPDknRXOmGbx5ZCd33qXgRFJUAimuhYe4y9nIn7Fj1ckwMhfsiwegKd0AKmEuBdE3munIES/g2ay7O112FfPmvBDkCGPeeX4=;7:oOTymHpS+nI7Zj8dnf5RxHN+uPzdupVeaIUO/4DltGRh3SyTtElaUh4W8uBvEHjIsjNfQkbEK7rSrE5y2GGOMyqxaz3r6F0YE5LB1k4Ehge2tMPxiTsvelbgpWUdRupOi9mCrQsjMkaj6+9fudKzKaw/5gc/k/YgQg6rEwoW26DNzpLOH7uCV0FG3KdRtRJveMxmy9mQSWx8YNjpfi2aPJs57m9NCo1FgKYazY+91Mo=

x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID:;SRVR:***PR0701MB2251;

x-microsoft-antispam-prvs: <***PR0701M****58CD***30@***PR0701MB2251.eurprd07.prod.outlook.com>

x-exchange-antispam-report-test: UriScan:(259971544884247)(21748063052155);

x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(102415321)(6040130)(601004)(2401047)(5005006)(8121501046)(3002001)(10201501046)(6041072)(6043046);SRVR:***PR0701MB2251;BCL:0;PCL:0;RULEID:;SRVR:***PR0701MB2251;

x-forefront-prvs: 0972DEC1D9

x-forefront-antispam-report: SFV:NSPM;SFS:(10019020)(7916002)(199003)(189002)(86362001)(97736004)(50986999)(122556002)(33656002)(87936001)(15975445007)(19580395003)(54356999)(92566002)(5004730100002)(99936001)(77096005)(107886002)(110136002)(19580405001)(11100500001)(19625215002)(19617315012)(7906002)(2900100001)(229853001)(450100001)(105586002)(2906002)(189998001)(17760045003)(9326002)(106356001)(10400500002)(19627595001)(66066001)(3660700001)(8676002)(5003600100002)(81156014)(101416001)(5008740100001)(18206015028)(9686002)(8936002)(81166006)(861006)(3846002)(19300405004)(102836003)(586003)(790700001)(74316001)(3280700002)(68736007)(6116002)(5002640100001)(76576001)(7099028)(53330200001);DIR:OUT;SFP:1102;SCL:1;SRVR:***PR0701MB2251;H:***PR0701MB2252.eurprd07.prod.outlook.com;FPR:;SPF:None;PTR:InfoNoRecords;A:1;MX:1;CAT:NONE;LANG:en;CAT:NONE;

received-spf: None (protection.outlook.com: mycompany.com does not designate

 permitted sender hosts)

spamdiagnosticoutput: 1:99

spamdiagnosticmetadata: NSPM

Content-Type: multipart/related;

        boundary="_004_***PR0701MB225244A5E162362CBA302209FA530***PR0701MB2252_";

        type="multipart/alternative"

MIME-Version: 1.0

X-MS-Exchange-CrossTenant-originalarrivaltime: 13 Jun 2016 15:32:20.9783

 (UTC)

X-MS-Exchange-CrossTenant-fromentityheader: Hosted

X-MS-Exchange-CrossTenant-id: d245d5ad-b32a-4e58-9e7b-c2085c1874e3

X-MS-Exchange-Transport-CrossTenantHeadersStamped: ***PR0701MB2251

X-Microsoft-Exchange-Diagnostics: 1;***PR0701MB2251;23:n41rxqSiFjdIp8DYm3rUOH9BIauaNDy9wrRQ5UDJ/oVRmtVExEGjCXMhpqABLi+5JqHnSZ4BPo1IDJtxACwyx3ve7OPAfSjk2msCdErDRkPkTbNmQ2ku+ul1KpLeEZuRegncw5EJ5kytEaS/hgaVu4yEsXK+TQWE6Ui0Q/JKNFYFGFAc6n/TMxuvk9YzWwe/;23:+jR/DPb04W6YBSo8enEEBZ6RbNPSfhWMsuZ7a5tHN+WDKlaU+/3hFFqUErHujby06Ycs377UWImncWSW8X9uqDpGKtzGJ8PpP6cqr7SFGyKktAQDJAhtLOWVkjkqazWYHMcMDCeMsTrWFXc+IPBJ2WdM7rEHvqZileSUOiO7MWDFYS1DaTCLDXSUM2Y62exP;23:5uSitMXbn+WsWB2rWVpQA7onyGhQ1z9MmK2popEWtag8rZQNVpiXtVDiCTW7IC9c5FNUXkxYxAobVr7bAW3nhzaEORlc+akj+5PuQVKKsnr2krKTIQG2xLdnbi9zNxGEAwOPjxZP8YV9xLu1ioI/vvr7L/tYI3WrwXevwbVSkVpZtgVO0T8E+Gs3bymH5Z55

X-OriginatorOrg: mycompany.com

What is the problem ? never seen that

Answer 1

it shows that Exchange Online service could not establish the connection between your organization and the recipient's mail server

Please try to send a test mail to another partner from the recipient side, such as ******@recipientside.com, to confirm whether this issue relates to the recipient mailbox or the organization-level

also send mail to other external domains to ensure the outbound mails work well.

Answer 2

Hi AboveBeyond123,

Based on the NDR message, the recipient’s mail system refuses to accept emails sent from your organization. In this situation, please first check if the SPF record is added correctly for your domain in Office 365. For your reference: Add a TXT record for SPF to help prevent email spam Also, you may contact the recipient side and ask their admin to whitelist your domain to see if there is any improvement.

If the issue persists, I’d like to collect the following information for further troubleshooting:

1. Check if any other users in your organization send emails to users in this specific organization.

2. Check if the affected user send emails to internal users or other external ones normally.

3. Please provide the detailed mail header via private message.

Thanks,

Sam

Answer 3

Hi Jorge,

We would like to check the issue you experience in your mail domain.

Please create a new thread in our Community forum. Go to this Link and click Ask the Community.

Also on the new thread please provide the following information:

• Full Message Header details.
• Does the issue exist if you send internal emails?
• Let us know if other users in the same organization have the same issue.

Thank you for your kind understanding and patience.

Best Regards,

Ruel

Answer 4

Hi AboveBeyond123,

We haven't heard from you for a while. Are there any updates on this issue?

Best Regards,

Sam

Hi, I have the same Issue, the SPF and the MX Record was added correctly. the error is only with one mail domain.

Answer 5

Hi AboveBeyond123,

We haven't heard from you for a while. Are there any updates on this issue?

Best Regards,

Sam