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Installed Microsoft Office 365 thru my school and was working fine until last week when onedrive would not sync with my laptop. I've tried the repair options but it was still not synching so I uninstalled Office 365 and reinstalled it. But it's still the same problem and now when I try to open Word or Excel, it asks me to sign in with my credentials and I get the same error:
"Sorry, but we're having trouble signing you in. We received a bad request". The bottom of the message shows a Correlation ID: 83FC9E33-FB5B-4372-B865-3C99A8F6D762, timestamp, and then AADSTS20012: An error occurred when we tried to process WS-Federation message. The message was invalid."
It lets me open but everything is disabled and has a red banner saying unlicensed product.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Contacted school's technical support and was told the sync issue was related to an ongoing issue they were having. Took over a week but it looks like it's running fine now.
Hi Jason,
It seems Single Sign On (SSO) has been deployed in your organization. Can you confirm it? And I would like to confirm the following information to help you troubleshoot this issue:
1. Are all federated users affected this issue?
2. Can you login to Office 365 portal Page or any other web services such as Outlook Web App via browsers? If any problems encountered, is it internally or in extranet?
3. Does the issue happen in domain joint PCs (internally) or extranet?
4. Are you using ADFS, what version are you using, ADFS 2.0 or 3.0?
5. When did the issue happen? Did it happen recently?
6. Regarding “It lets me open but everything is disabled and has a red banner saying unlicensed product”, what did you refer to? Can you share screenshots about it? To upload images, please click Use rich formatting and then select the Insert/Edit Media button.
Meanwhile, to improve the troubleshooting efficiency, we would like to involve your Office 365 administrator to this issue if you are not as some further troubleshoot tools or logs are not accessible to end users.
Thanks,
Ran
Hi Jason,
Please feel free to share any updates when you have time.
Thanks,
Ran