re- activating office subscription

Question

i'm trying to re- activate my office subscription but it says I used a different account when I first used it but I've only had this account. what do I do?

Answer 1

Hi Kendra,

I suggest you clear Office related credentials first.

1.    Right click start > Control Panel> Credential Manager.

2.    Remove all Office credentials.

Then, you need to deactivate your Office.

1.    Open a Command Prompt window.

run the following command in the command prompt window:

for 32 bit office 2016:

cd c:\program files (x86)\microsoft office\office16

cscript ospp.vbs /dstatus

for 64 bit office 2016:

cd c:\program files\microsoft office\office16

cscript ospp.vbs /dstatus

for 32 bit office 2013:

cd c:\program files (x86)\microsoft office\office15

cscript ospp.vbs /dstatus

for 64 bit office 2013:

cd c:\program files\microsoft office\office15

cscript ospp.vbs /dstatus

2.    Copy the last 5 characters of the installed product key like 2J9C2 in the picture below.

3.    Run cscript ospp.vbs /unpkey: 2J9C2

4.    Reboot the computer and start any Office applications, say Word.

5.    Reactivate your Office with your Office 365 account.

Thanks,

William

Answer 2

Hi Kendra,

Have you activate Office successfully?

Please post back if you have any questions.

Thanks,

William