Azure AD Sync Installation Error

Question

Trying to install but am getting “Windows cannot copy file….” error 1509 mixed in with “Windows cannot find the local profile..” error 1511 and 1500.  Looks like it is using the AAD_xxxxxxxx user account to do this but is getting access errors.  Installing on a Windows 2012R2 server.  Trying to install this for a Exchange 2013 Office 365 hybrid migration.  Any help?  Thanks!

[09:03:44.919] [  8] [ERROR] PerformConfigurationPageViewModel: Caught exception while installing synchronization service.

Exception Data (Raw): System.Exception: Unable to install the Synchronization Service.  Please see the event log for additional details. ---> System.ComponentModel.Win32Exception: Only part of a ReadProcessMemory or WriteProcessMemory request was completed

   at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.ProcessAdapter.TypeDependencies.ProcessStartBeginOutputReadAndWaitForExit(Process process, ProcessOutputListener listener, String& processOutput)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.ProcessAdapter.StartProcessCore(String fileName, String& processOutput, String arguments, String workingDirectory, NetworkCredential credential, Boolean loadUserProfile, Boolean hideWindow, Boolean waitForExit, Boolean traceArguments)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.ProcessAdapterCallerBase.TypeDependencies.StartBackgroundProcessAndWaitForExit(String fileName, String arguments, String workingDirectory, NetworkCredential credential, Boolean loadUserProfile)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.SqlLocalDbAdapter.InitializeSharedInstance(String instanceName, NetworkCredential ownerCredential)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SynchronizationServiceSetupTask.<>c__DisplayClass13.<InitializeSqlSharedInstance>b__11()

   at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SynchronizationServiceSetupTask.<>c__DisplayClass13.<InitializeSqlSharedInstance>b__12()

   at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.ActionExecutor.Execute(Action action, String description)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SynchronizationServiceSetupTask.InitializeSqlSharedInstance(String sqlLocalDbInstanceOwnerSid, NetworkCredential sqlLocalDbInstanceOwnerCredential, SetupConfig config)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SynchronizationServiceSetupTask.InstallCore(String logFilePath, String logFileSuffix)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Framework.ActionExecutor.ExecuteWithSetupResultsStatus(SetupAction action, String description, String logFileName, String logFileSuffix)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SetupBase.Install()

   --- End of inner exception stack trace ---

   at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SetupBase.ThrowSetupTaskFailureException(String exceptionFormatString, String taskName, Exception innerException)

   at Microsoft.Azure.ActiveDirectory.Synchronization.Setup.SetupBase.Install()

   at Microsoft.Online.Deployment.OneADWizard.Providers.EngineSetupProvider.SetupSyncEngine(String setupFilesPath, String installationPath, String sqlServerName, String sqlInstanceName, String serviceAccountName, String serviceAccountDomain, String serviceAccountPassword, String groupAdmins, String groupBrowse, String groupOperators, String groupPasswordSet, Int32 numberOfServiceInstances, ProgressChangedEventHandler progressChanged, NetworkCredential& serviceAccountCredential, SecurityIdentifier& serviceAccountSid)

   at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.InstallSyncEngineStage.ExecuteInstallCore(ISyncEngineInstallContext syncEngineInstallContext, ProgressChangedEventHandler progressChangesEventHandler)

   at Microsoft.Online.Deployment.OneADWizard.Runtime.Stages.InstallSyncEngineStage.ExecuteInstall(ISyncEngineInstallContext syncEngineInstallContext, ProgressChangedEventHandler progressChangesEventHandler)

   at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.PerformConfigurationPageViewModel.ExecuteSyncEngineInstallCore(AADConnectResult& result)

Answer 1

Found the solution to my issue...it was a corrupted default profile.  Replaced it with a default profile from another server with the same windows version.

Answer 2

Yes...all of the pre-requisites have been installed.

I have also posted in the Azure AD forum but have yet to receive a viable solution to this issue.

Any help would be appreciated!

Thank you in advance.

Answer 3

Hi Jimmy,

Have you installed all the pre-requisites for Azure AD Connect? The service account needs to be with local administrator privileges on your computer to install Azure AD Connect? Please check if all the pre-requisites are met from the following link

https://azure.microsoft.com/en-in/documentation/articles/active-directory-aadconnect-prerequisites/

Meanwhile, as our forum concentrates on Office 365 online related issues, from our side, we might only be able to provide limited suggestions based on our experience. To ensure you get this issue resolved, we recommend you contact our engineers in Azure AD forum via the link below where they are more experienced with directory sync tool installation issues.

https://social.msdn.microsoft.com/forums/azure/en-US/home?forum=WindowsAzureAD

Thanks for your time on this.

Best regards,

Ran