ON2016 Cannot Open Teammate Inserted Files

Question

Since last update, OneNote 2016 Desktop, cannot open my teammates inserted files.

Their files additions show 0bytes. 

I cannot open the files in OneNote2016 App for Win10 and I can open OneNote2016 Online.

Answer 1

Hi dustin033,

Let me know if you have any update.

Regards,

Jared

Answer 2

Hi dustin033,

You can try the troubleshooting steps in my first reply to check the outcome. If the issue remains, please provide the related information I mentioned then so we can assist your further.

Regards,

Jared

Answer 3

We're seeing similar behavior in one particular notebook. Inserted files appear as a red X and show a size of 0KB in OneNote 2016. If I open the notebook in OneNote 2010 or 2013 the attachments look fine. This is happening in Office 2016 Click-to-Run builds 1609 and 1610.

Answer 4

Hi jonLTR,

Do you have any update? If you need further assistance, please let us know.

Regards,

Jared

Answer 5

Hi jonLTR,

If the original notebooks are stored online, you can use the following suggested steps to open them to check the outcome:

Open OneNote 2016 > File > Open > find a cloud place under "Recent" or "Add a place" > OneDrive/SharePoint > Verify credentials > access the Notebooks

Besides, you can open OneNote in safe mode to see if the inserted files can be opened.

If the issue remains, please let us know the following information so we can assist you further:

1.Did your teammates insert the files to their own OneNote Notebooks or to your Notebooks? What kind of files did they insert.

2. The place that the target Notebook stored in. OneDrive Online, SharePoint Online or local.
3. The screenshot that you can't open the inserted files and the "file additions shows 0bytes". And open OneNote > File > Account > capture a screenshot of the part under "Production Information".

Regards,

Jared