Cannot change payment method

Question

I want to renew my Office 365 Business Premium subscription which is about to expire next week. 

From the Admin Center, I go to Billing->Subscriptions->Renew and place my order.

In the final step, the only available payment method is by Credit Card. I would like to pay by Bank Transfer, is this possible?

Answer 1

Hi Aaron,

thanks for your reply...this issue has been resolved, now I can see bank transfer as available payment method.

Sorry that I cannot mark your response as 'helpful' or 'Solved my problem', because I had also created a Service Request for the issue and I think my problem was solved due to this.

George

Answer 2

Hi George,

When we buy Office 365, we can choose to pay by credit card or bank account, pay by invoice, or pay by using a prepaid product key. For your scenario, I suggest you firstly update the payment from credit card to bank account and then renew your subscription.

Here are two articles for your reference:

Change your payment method for Office 365 for business.

Add, update, or remove a credit card or bank account in Office 365 for business.

Best Regards,

Aaron

Answer 3

Hi George,

Do you still need assistance?

Thanks,

Aaron