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On a new computer, we created a Microsoft account under my wife's email address to use the trial month subscription of 365. A few days later, I purchased a family subscription with my email address on a second computer, and added her to the family. She clicked the link in the "join family" email, but when she signs in, it recognizes her trial subscription only- not the family subscription, so she does not have access to the shared one drive storage etc.
We have tried signing out of everything we can, and accepting the invite, but any time she signs in it only recognizes the trial. Is there a way force it to see the family subscription, or deactivate the trial?
Thank You
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
Since your concern is account related,we recommend that you contact our Answer Desk to have this sorted out.
Let us know if you have any other concerns.