User cannot install Microsoft Project from Office 365 Error message We found a problem

Question

To anyone I have a user that had as account with Office 365 cloud and has a license to download and use MS project 2016. 

After he downloads and installs it he gets the error message We found a problem. Here is a screen shot. We tried 32bit and 64 bit of MS Project to install and the same message. User has Windows 10 64bit OS.

How does my user solve this issue?

Answer 1

Hi Andy,

We will get this error message if we install an Office 365 product or a standalone Office 2013 or Office 2016 applications (Project, Access, Vision, Skype for Business or OneDrive for Business) when we have the 2013 or 2016 versions of Microsoft Office Professional Plus or Microsoft Office Standard already installed on computer.

We can't have Office products of the same version that use two different installation technologies installed on the same computer.

Please uninstall the Windows Installer version of Office with the steps in this article, then try to install Project again.

For detailed information, please refer to the article Office installed with Click-to-Run and Windows Installer on same computer isn't supported.

Regards,

Tina

Answer 2

Hi Andy,

Did you refer to my suggestions above? Let us know if you need further assistance.

Regards,

Tina