User with OneDrive Saving issues

Question

I have a user that is experiencing an error when she tries to save a document in OneDrive. We use Office 365 on a Win10 Platform. The OneDrive Folder on the desktop is syncing  to the Office 365 business account. 

Occasionally, when she tries to save a file, She selects OneDrive, Navigates to the folder and Clicks Save. The folder was empty, however she gets an error that the file already exists. There is no file in the Cloud Version of the folder, nothing on the desktop version of the folder, yet, the error remains. The only work around is to save the file to the desktop, then Drag n Drop into the OneDrive folder. (this works).  I have screenshots, I cannot reproduce this on my account.

Answer 1

Hi MarkBaldus,

Please provide more information above if you are still facing the problem.

In addition, as you mentioned in private message that there is a new issue, please post another thread about it.

Regards,

Moja

Answer 2

Hi MarkBaldus,

If you need further support, please provide information at your convenience.

Regards,

Moja

Answer 3

Hi MarkBaldus,

Please make sure that OneDrive for Business syncs well and try the following steps:

1. You may try sign out OneDrive by right click OneDrive in task bar> click Setting > Click Unlink this PC > and Sign in to check if that works.
2. You may try opening the Office application > Click File > Click Account > remove OneDrive for Business and SharePoint service > add them back to check that works. If it doesn’t work, then maybe you are connecting the current logged in account’s OneDrive for Business. In this case you can just sign out and sign-in again.

Meanwhile, to better understand the issue, please provide more information:

1. In which Office application you got the issue? Please list the affected Office applications.
2. You mentioned that you cannot reproduce the problem, do you mean that you cannot reproduce in this machine with your account’s OneDrive for business? This can help us identify if it is a local issue or account issue.
3. Does the issue happen to another machine?
4. Could you please record a video about the problem? And you can provide the video in Private Message.

Regards,

Moja