Saving on Desktop

Question

I have a problem that I am not able to save microsoft files to my desktop.  Any excel, word, access file i save on to my desktop is getting corrupted.  

Moved from: Office /Excel /Windows 10 /Office 2016

Answer 1

1. here's the screen shot.

2.  Yes, when I save the file to group drive at my company, the documents are saving fine.  However, when i save to my desktop than reboot my computer the documents are getting corrupted.

3.  These are the screen shots for Word documents.

These are the screen shots for Excel.

4. If i try saving a new document or if i try saving an existing document the file gets corrupted as well.

Answer 2

Hi Mujtaba,

Did you check the above reply? Please update us when you have time.

Regards,

Neha

Answer 3

Hi Mujtaba,

Please follow the suggestion provided by Jason to repair Office. If the issue persists, please provide the following information:

1. Please provide the screenshot of Office 2016 Product Information. To get this screenshot, open Word or Excel 2016 on your system, click File>Account, capture the screenshot of all the information mentioned under Product Information. (Note*: please remove any sensitive information from the screenshot such as email address or full name etc.).*
2. You mentioned the document gets corrupted when saving to the Desktop. Have you tried saving to a different location such as D drive or Document folder etc.? Does the document still get corrupted?
3. How did you find out the document is corrupted? Do you get any error or unable to open the document? Please provide the screenshot of the corrupted document.
4. Please confirm if this is happening to new document when saving to desktop? Try moving the existing documents from other folder to desktop, check if you see the same behavior.

Thanks,

Neha

Answer 4

Perhaps try repairing the applications:

https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b