Policyagent.log error

Question

Hi,

I'm seeing the following pop up in PolicyAgent.log on my computers and trying to figure out what's going on. How do I start to troubleshoot this? Based on some other articles I've read I tried using the Deployment Monitoring Tool but can't find that GUID (7D69A1C9-58EB-425C-AAD5-B372709F5AC0) listed. Any help appreciated. Thanks.

PolicyDownload: <File Source=".sms_pol?{7D69A1C9-58EB-425C-AAD5-B372709F5AC0}/3.1_00" Destination="{7D69A1C9-58EB-425C-AAD5-B372709F5AC0}-3.1.00.tmp"/> PolicyAgent 7/28/2021 4:03:57 PM 228 (0x00E4)
Download of policy started - DTS job ID: '{1815C4E0-FD6C-4CF4-B3E0-5FAE94393B3E}' PolicyAgent 7/28/2021 4:03:57 PM 228 (0x00E4)
[PolicyBodyDownload] Created DTS job '{1815C4E0-FD6C-4CF4-B3E0-5FAE94393B3E}' to download 1 policies PolicyAgent 7/28/2021 4:03:57 PM 228 (0x00E4)
Raising event:
instance of CCM_PolicyAgent_PolicyDownloadStarted
{
ClientID = "GUID:5B42B407-A9D9-4451-A7DE-E362B8C0DD3C";
DateTime = "20210728200357.972000+000";
DownloadMethod = "BITS";
DownloadSource = "http://<mp>/SMS_MP/.sms_pol?{7D69A1C9-58EB-425C-AAD5-B372709F5AC0}/3.1_00";
PolicyNamespace = "\\.\ROOT\ccm\policy\machine\requestedconfig";
PolicyPath = "CCM_Policy_Policy5.PolicyID=\"{7D69A1C9-58EB-425C-AAD5-B372709F5AC0}/3\",PolicyVersion=\"1.00\",PolicySource=\"SMS:xxx\"";
ProcessID = 1012;
ThreadID = 228;
};
PolicyAgent 7/28/2021 4:03:57 PM 228 (0x00E4)
DTS job '{1815C4E0-FD6C-4CF4-B3E0-5FAE94393B3E}' is finished for 1 files. ReturnCode: 0x80070002, Message: 'BITS error: 'HTTP status 404: The requested URL does not exist on the server.
' Context: 'The error occurred while the remote file was being processed.
'' PolicyAgent_PolicyDownload 7/28/2021 4:03:58 PM 4564 (0x11D4)
Policy {7D69A1C9-58EB-425C-AAD5-B372709F5AC0}/3:1.00 file is not found on local. Download failed. PolicyAgent_PolicyDownload 7/28/2021 4:03:58 PM 4564 (0x11D4)
Raising event:
instance of CCM_PolicyAgent_PolicyDownloadFailed
{
ClientID = "GUID:5B42B407-A9D9-4451-A7DE-E362B8C0DD3C";
DateTime = "20210728200358.534000+000";
DownloadErrorInfo =
instance of CCM_BitsDownloadMethod_ErrorInfo
{
ErrorCode = 2147942402;
ErrorMessage = "BITS error: 'HTTP status 404: The requested URL does not exist on the server.\n' Context: 'The error occurred while the remote file was being processed.\n'";
};
DownloadMethod = "BITS";
DownloadSource = "http://<mp>/SMS_MP/.sms_pol?{7D69A1C9-58EB-425C-AAD5-B372709F5AC0}/3.1_00";
PolicyNamespace = "\\.\ROOT\ccm\policy\machine\requestedconfig";
PolicyPath = "CCM_Policy_Policy5.PolicyID=\"{7D69A1C9-58EB-425C-AAD5-B372709F5AC0}/3\",PolicyVersion=\"1.00\",PolicySource=\"SMS:xxx\"";
ProcessID = 1012;
ThreadID = 4564;
};
PolicyAgent_PolicyDownload 7/28/2021 4:03:58 PM 4564 (0x11D4)

Answer 1

Hi,

It is recommended to first check whether the mp is healthy.
We could Check following 2 web Url’s are accessible:
 http://<MPServerFQDN>/sms_mp/.sms_aut?mplist
 http://<MPServerFQDN>/sms_mp/.sms_aut?mpcert
If there's any error browsing above mentioned URL, then there is a problem with MP.
Then we could check the related log files like mpcontrol.log and CcmMessaging.log to find if there is any information about the error.

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Answer 2

Any other thoughts on how to troubleshoot this? Thank you.

Answer 3

I've the same issue any help plz

Answer 4

Hi, we have a similar issue here - and obviously no solution