CSP Relationship Error

Question

We are transitioning our clients from Advisor to CSP relationships. When I sent our first client the relationship request link, she clicked on it and received the error message of "Failed to accepted delegated administration offer" and now I can't seem to access their account at all. Can anyone help me?

Answer 1

Hi Ginny,

Before you can start administering a client's account, the client must authorize you as a delegated administrator. To get client approval, you first send them an offer for delegated administration, which you can include with a trial invitation or purchase offer. You can also offer delegated administration to your client at a later time.

An article for your reference: Partners: Offer delegated administration

As our forum mainly focuses on Office 365 Business services, about this kind of partner issue, please contact the partner support directly for dedicated help.

Thanks for your understanding.

Lance

Answer 2

Hi Ginny,

Thanks for your update.

As I had stated in early post, our forum mainly focuses on Office 365 Business services, about this partner relationship issue, please contact the partner support directly for dedicated help.

Thanks for your understanding.

Lance

Answer 3

Right, and I did all of that, and when the client went to approve the relationship, she received the previously mentioned error. We are in the process of finishing an email migration for the client to O365 and are trying to set them up as a CSP client vs. their current status of "advisor."