Microsoft Planner comments not saving

Question

When I try to save a comment on a card in Planner I get this message.

You no longer have access to "7a5fdad2-8ab3-41ec-a333-3ef0b03a8e4e". Technical details

Correlation ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Time Stamp: Fri, 28 Jul 2017 15:46:37 GMT

I'm using Planner in a web browser but I also can't save comments while using the iOS app either.

[private message is removed by forum moderator]

Answer 1

Hi Mark,

It is expected behavior that users who have no Exchange Online mailboxes may have issue with viewing or adding comments to a task and issues with viewing their favorite plans in Planner. Please kindly refer to the detailed information in this article.

If it is not your scenario, please post a new thread in the forum since we mainly focus on one issue in one thread. We appreciate your understanding.

Regards,

Tina

Answer 2

Hi Vic,

Thanks for your update in private message.

Since you don't have Exchange online license, it may be the cause that you cannot use comments in Planner normally.

You can refer to detailed information in this article Microsoft Planner for admins.

Thanks for your understanding.

Tina

Answer 3

I'm having the same issue.

Answer 4

Hello MS Team,

Any thoughts as to when this might be resolved?  I'm piloting Planner for my firm, and we are still at a hybrid mode of Exchange online and on-premises mailbox.  The comment history, the auto-notification that it generates to members are all great features.  Looking at solutions attempted, It's not possible to delete and re-enter tasks when there is already comments, and potentially a large number of tasks.  I understand the prioritization of features, but this seems more like a bug.  Any insights or updates would be great.  Thank you.

Answer 5

Hi Vic,

To narrow down the issue, please provide the following information:

1.For "When I try to save a comment on a card in Planner",

Did you perform the steps:

1>go to a task in a plan in Planner online

2>click the comment icon like below

3>Type in comments under Comments>click Send

If no, please clarify your detailed steps.

2.Regarding "You no longer have access to "7a5fdad2-8ab3-41ec-a333-3ef0b03a8e4e". Technical details

Correlation ID: a3dafcb5-3b0a-4808-8d23-88fad7101f51"

Please capture a related screenshot.

3.Does the issue happen to a specific task?

4.Does the issue happen to all plans in Planner?

5.Change another browser(Chrome/Firefox/Internet Explorer) and check if the issue persists.

Regards,

Tina