Office 365 Admin Portal - Runtime Error

Question

Hello,

I'm the 365 admin for my organization. Until recently, I was able to access the admin portal without trouble, however for a couple of days now, I've been receiving a runtime error, shown in the attached screenshot. I've read through other threads with the same issue, but I've yet to find a workable solution. I also cannot access support from within 365 due to this error, which is why I'm posting here. Assistance would be appreciated.

Answer 1

Hi Saad,

Service Health Dashboard has indicated that issue MO123872 has been resolved as of: Tuesday, 10/24/2017 6:26:44 PM UTC. Since you are still experiencing the Runtime error issue, please follow the steps below to clear your browser's cache and check if it helps:

Edge:  http://packard-bell-scandic.custhelp.com/app/answers/detail/a_id/38047/~/microsoft-edge%3A-how-to-clear-browser-history-and-cache

Internet Explorer:  https://support.microsoft.com/en-us/help/260897/how-to-delete-the-contents-of-the-temporary-internet-files-folder

Chrome:  https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Firefox:  https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

If the issue persists, please provide your tenant information via PM for further investigation. To protect your privacy, I have sent you a private message for the information, you can access it via this link: https://answers.microsoft.com/en-us/privatemessage/inbox

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Regards,

Yoga

Answer 2

Thank you Yoga, that did indeed resolve issue.