Excel APPCRASH error

Question

I have a user that is trying to copy a page from a workbook to move to another workbook and is receiving the following error:

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             EXCEL.EXE

  Application Version:                           16.0.9001.2171

  Application Timestamp:                     5a7cd580

  Fault Module Name:                          EXCEL.EXE

  Fault Module Version:                       16.0.9001.2171

  Fault Module Timestamp:                 5a7cd580

  Exception Code:                                  c0000005

  Exception Offset:                                000fcdfe

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             1033

Additional information about the problem:

  LCID:                                                     1033

  skulcid:                                                1033

She told me she has done this action many times, but for some reason this error popped up recently.   I have tried repairing Microsoft Office but the issue still persists. I have not tried uninstalling and reinstalling Office yet.

Answer 1

Ok, so please before uninstall it following steps

.            Run OffCat tool.  Check any pending updates for excel. (https://www.microsoft.com/en-us/download/detail...)  

2.            Install Excel updates. Check and confirm Windows/ Antivirus is up to date. 

3.            Install latest Graphic drivers.    (http://support.microsoft.com/kb/2813143)  

4.            Restart the computer.  

5.            Disable Hardware graphics acceleration. (https://support.microsoft.com/en-us/kb/2768648)  

6.            Delete temp files. Start - run - %temp%  

7.            Delete Win temp files. Start - run - %windir%\temp 

8.            Open excel in safe mode (start run – excel /safe ) to check for third party Add-ins. Uncheck all Add-ins you find.

Answer 2

Hello Josh, I could see on teh picture that some of the add-ins has been disabled for Excel, tell me if you disable those add-ins from excel, also try to open excel in safe mode from run, hold windows key + R then type excel /safe then check and remove all add-ins in safe mode if exist any

Answer 3

I ran the OffCAT tool and this is the result i got:

Not exactly sure what any of this means.

Answer 4

The error is not for Mac, it is for Windows.

Answer 5

Hello Josh

I see on the error that the Excel version is for Mac, please proceed to completely remove Office then install it back

Take a look to the following link https://support.office.com/en-us/article/uninst...