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File does not open .

Anonymous
2017-08-26T14:35:20+00:00

In PowerPoint app I was making a PowerPoint presentation and my phone switched off automatically [Due to low charge] when I was making the powerpoint presentation. After I  switched on my phone and opened the powerpoint app and touched the file in the powerpoint app in which I was making a PowerPoint presentation and it did not open  and the app gave the message.The message that the app gave I have uploaded.Pls see the pic and help me solve this problem.Pls.fast pls.

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Microsoft 365 and Office | PowerPoint | For home | Android

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  1. Anonymous
    2017-08-27T03:46:06+00:00

    Hello Samuel,

    The PowerPoint file that you are attempting to open must be corrupted. This is why you are getting the error message indicated on the screenshot that you have provided.

    On the screenshot, we noticed that you are logged in to your Microsoft account. Try recovering the PowerPoint file by accessing it from your OneDrive via a website browser.

    Let us know what happens after attempting to recover the file.

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