MS Forms image bug. Need MS staff

Question

I have a MS form with an image I added to the title.

The issue is the image is not loaded. It keeps spinning and there is no way to remove the image (once loaded, an edit or trash icon should appear).

I have tried different browsers and machines, different operating systems. Is there any MS staff that could PM me so I can share the URL to look at? It's very strange, Forms looks broken.

Thanks!

(image should load with the ability to edit. Instead it shows a loading circle.)

Answer 1

Hi,

I PM'd you the form. The issue remains.

All the browsers I tried are up to date.

I did manage to recreate this once but I deleted the form.

Thanks

Answer 2

Hi LKVE,

If the issue remains, please let me know the result after you doing the following:

Make sure your browser is up to date.

Create a new form and check if the issue persists.

Regards,

James

Answer 3

Hi LKVE,

This issue can't be reproduced on my side (the image I used is also saved from Microsoft Painter and the browser is Chrome).

Please create a new form and check if the issue persists.

Also, make sure your browser is up to date.

If the issue remains, you can send me the URL via this private message.

Regards,

James

Answer 4

Hi James,

1. inserted via upload
2. jpg 9kb which was exported via MS paint
3. I used Chrome to upload. I tried all browsers to see if I can edit the image but the buttons don't come up. I've also tried different machines on different networks.

so far it's made a form unusable with the endless spinning icon.  Is there a way someone can fix this?

Thanks

Answer 5

Hi LKVE,

Could you provide more details about the issue?

1. How did you insert the image? Through "Image Search", "OneDrive" or "Upload"?

2. What's the size and the file format of the image?
3. Which browser are you using?

Regards,

James