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Excel 2016 crashes when saving older files

Anonymous
2017-11-27T17:49:38+00:00

Anytime a user saves an excel file that was originally created in Excel 2010 it crashes. After crashing Excel 2016 restarts and the file the shows up under Document Recovery Pane. User is on Windows 10 and Office 2016. In the midst of upgrading users to Office 2016 and this is becoming a huge issue. Any suggestions? I have tried Repair installation that does not work and I have also tried using Excel under safe mode and that does not work either.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2017-11-28T21:58:50+00:00

    We appreciate your response. XLS is a file format used in older versions of Excel specifically Excel 97- Excel 2003 Workbook and Microsoft Excel 5.0/95 Workbook. When you open an XLS file in Excel 2016, it usually opens in Compatibility Mode which retains the original format for backward compatibility.

    If this is not happening, it is possible that either the file is damaged or it includes special formatting that can only be run by Excel 2010.

    We suggest that you try to save the file as an Excel Workbook (.xlsx). Please take note that when you save a file in another file format, some of its formattings won’t be transferred. Here’s an article that includes instructions and other details about saving a workbook in another file format.

    If the issue persists, you can proceed with repairing your workbook by following the instructions in this link.

    Let us know if you need additional assistance.

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  2. Anonymous
    2017-11-27T21:06:34+00:00
    • Office build is 16.0.4549.1000
    • It happens to most files that were originally created in Excel 2010.
    • No error messages appears at all.
    • I believe the file format is .XLS.
    • No changes were made before this issue happened.

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  3. Anonymous
    2017-11-27T20:24:53+00:00

    Hi Faisal,

    File incompatibility, file damage, and application error are a few of the possible reasons why you Excel 2016 crashes when saving a file. To isolate your concern, we need you to answer the following:

    • Which Office 2016 build and version are you using?
    • Does it happen to all files that were originally created in Excel 2010?
    • Are you getting any error message? If yes, please provide us a screenshot.
    • What is the file format of the file you’re having issues with?
    • Did you make any changes before this issue happened?

    We will be waiting for your response.

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