Hi Johanna,
To make the problem more clearly, can you please provide some information below:
1.Please share the file with us so that we can test it.
2.Could you share a screenshot of your Excel version. (What version of Office am I using?)
3.Please provide a video of your detail steps with us.
To protect your privacy, I have sent you a private message to collect the information.
You could check and respond to it via https://answers.microsoft.com/en-us/privatemessage/inbox
Thanks,
Cherry