OneNote Class Notebook Issues

Question

I seem to be having a problem with a recently created class notebook. I am unable to gain access of most of the key tutor functions, including Distribute Page, Distribute New Section, Copy to Content Library, Manage, Prof Devt, and Send Feedback. The functions are there, but they are 'greyed out'. I can access these functions ONLY if I go into an individual students notebook.

I do have access to Review Student Work and Review Student Notebook. Anyone else having similar issues? (Working from a MacBook Pro. Been using Class notebooks for a couple of years with no problems)

Answer 1

Hi Michael,

From your description, the issue you are experiencing seems to be that the options in the Class Notebook tab are greyed out.

If yes, please first try the following to see the result.

1. Check if the OneNote 2016 for Mac’s version is the latest version. If no, update its version first, restart your Mac and open the application again.
2. Re-sign in to OneNote 2016 for Mac via the following steps and then do a test.

a. From Finder Go/Go to Folder (Shift+Cmd+G).

b. Enter "~/Library/Containers" and press Go (Return key).

c. Find the "com.microsoft.onenote.mac" folder.

d. Select and delete that folder using File/Move to Trash (Cmd+Delete).

e. Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office.

f. Open Spotlight by selecting the magnifying glass at the top right of your desktop.

g. Search for and open Keychain.

h. Type in Office and then delete the data license file:

Microsoft office Identities Cache 2

Microsoft Office Identities Settings 2

i. Restart your Mac.

j. Try launching OneNote2016 for Mac and signing in again.

Meanwhile, to clarify the issue, I’d like you to confirm and provide the following.

1. Upload some related screenshots about the issue.
2. Check if the issue only happens in the specific notebook.
3. If you create a new class notebook, what’s the outcome?
4. Upload a full screenshot of the page showing the version information of the OneNote 2016 for Mac application you are using. You can access the page via OneNote>About OneNote.

Thanks,

Cliff

Answer 2

Thanks for the prompt response Cliff. I got as far as completing d), and OneNote closed. When I reopened it, I got the welcome page as though this was my first time opening ON. I was concerned that all of my notebooks were lost. But after getting to the main page all of my notebooks appeared and began to sync.  All of the options in the class folder are now available. I looked for the folder e) and the files in h) but I can find none of those?

I will try the ON functions in class tomorrow, distribute sections / pages etc.

Thanks again.

Answer 3

Hi Michael,

Please let us know your updates at your convenience if you need further help on this issue.

Thanks,

Cliff

Answer 4

Hi Michael,

Thanks for your updates.

Does the issue go away? Please let us know your updates at your convenience if you need further help on this issue.

Thanks,

Cliff