One Drive LoggingPlaform.dll

Question

Hi --- I had an unplanned reboot of my computer and am not getting an error concerning a missing LoggingPlaform.dll file. How do I restore this file?

Answer 1

I will need to give you a call.. I cannot find where the version number is and just cant figure it out. I have disabled it for the time being on my start menu...

Answer 2

Good morning --- No, my issue is not resolved and I am not sure how to answer your question. My Computer rebooted and I lost the LoggingPlatform.DLL file from my computer. It tells me to reload it but I am not sure how to do that. I have tried to download a now OneDrive client but my computer tells me it is already loaded with a newer copy and to remove it. Not sure what I need to do.. I am running Windows 7 professional with Office 365.

Can you help me please?

Steve

Answer 3

Hi Stephen,

To clarify the issue, I’d like you to confirm and provide the following.

1. After the reboot, what issue are you experiencing with the OneDrive sync client? In this situation, we may first confirm the symptom of the issue and then start troubleshooting it.
2. What OneDrive sync client are you using, OneDrive for Business 2016 or the new OneDrive sync client?
3. Upload a full screenshot of the page showing the version information of the OneDrive sync client you are using.

Thanks,

Cliff

Answer 4

Hi Steve,

From your description, it seems that you are using OneDrive for Business 2016. We have released a new OneDrive sync client which performs sync more reliably than it. It seems that you have installed it. Please check if the data online is fine. If yes, use the new OneDrive sync client to see the result. Meanwhile, upload a screenshot showing the version of the OneDrive sync client you are using.

Thanks,

Cliff

Answer 5

Hi Stephen,

Please let us know your updates at your convenience if you need further help on this issue.

Thanks,

Cliff