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Anonymous
2017-10-30T01:26:16+00:00

My Power Point is running very slow and I can't open more than one at a time and is crashing all the time... any ideas on how to fix on my mac

OS X10.10.

[Moved from: Office / Install, upgrade and activate / Mac / Office 2016 for Mac]

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-10-30T19:03:54+00:00

Hi Clickresearch,

I notice that your OS is not the latest version. Please update OS to the latest version (now is 10.12.6)

We also suggest you keep the latest version of Office (now is 15.39). You can open PowerPoint > go to Help>Check for Updates to do so.

If the issue persists, please follow the steps below to see the result:

  1. Go > Go to folder > Delete the folder ~/Library/Containers/com.microsoft.powerpoint.mac
  2. Go to ~/Ussers/<username>/Library/Group Containers/ to delete these folders:

UBF8T346G9.ms

UBF8T346G9.Office

UBF8T346G9.OfficeOsfWebHost

  1. Restart Mac then restart PowerPoint again to see the result.

Thanks,

Rena

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