Cannot Edit in Office Locally

Question

Hi, 

I am attempting to solve an issue where I am attempt to edit a document such as an Excel sheet or Word document that is stored on my school OneDrive on the local version of the program instead the in-browser version. I have attached a series of photos to show the process. Between the second and third photo I have entered my school provided email. As soon as I click next, Word minimizes and when I maximize it again the sign in window is gone.

Answer 1

Looks like there is some confusion between Word and OneDrive. The screen caps indicate you do have an active Office license on your laptop.

Frankly I can't imagine what is going on between Onedrive/Windows/Word. As a workaround, try downloading the file from OneDrive to your local computer, then opening it.

Answer 2

I'd suggest trying a couple of steps to see if that corrects the problem for you.

1. First, an add-in or extension may be causing the problem. Start the application in Office Safe Mode.

The instructions to start Office in safe mode are here:

https://support.office.com/en-us/article/Open-O...

2. If that doesn't correct the problem, try repairing the installation.

The instructions to follow to do this are here:

https://support.office.com/en-us/article/Repair...

3. Create a new user profile in Windows and see if it works correctly for the new profile

Answer 3

Thanks for the advice Jason. I neglected to mention that I am able to use other computers to edit locally, just not my personal laptop.

Answer 4

It depends on the Office license that your school has. For the basic version documents can only be edited online.

I suggest talking to your school’s IT department to see what license it has.