issues with Excel 3d Maps accuracy

Question

I use Excel 3d maps daily for work.

I've noticed that recently maps I've created a few months ago don't match maps I've recreated today with the same data set.

Specifically, certain zips boundaries are no longer shown on the map.  

For example, here are three bordering zip codes near cleveland ohio (30575, 30567, 30507).  

When I open them in my old excel 3d maps, they all show as distinct zips as they should.

If I open a new blank excel file and map it, 30575 is no longer shown where it should be but is overlaid on 30567.

A quick cross reference on Bing maps shows Bing maps to be accurate.  

I've tried repairing my installation of office 365 without any success.  Any help is appreciated.

Answer 1

Tisky,

Thanks for your support.  Pardon the duplication.

That being said, you seemed to have no issues understanding the issue and from your response sounded like you had already escalated it to the next level of support.

The individual on the other request/thread is still trying to simulate the issue and he's asked me for help/support on simple ways to use the excel map feature.  That doesn't feel comforting when excel support is asking for me to teach them.  I just need this issue elevated so the appropriate team can work on a fix to the glitch that myself and all my coworkers are experiencing.   

J

Answer 2

version of excel: office 365 ProPlus Version 1705 (build 8201.2213 click to run)

feel free to contact me.

I'm very eager for a solution.

J

Answer 3

Hi Jpbriggsgeapp,

Thanks for your reply.

Based on our test, the problem still happens in our side, we'd like to collect your Windows version since we may contact with our related team to investigate this problem.

Regards,

Tisky

Answer 4

1. see screen shot below
2. I've modified the table many different ways.  I've opened different instances of excel and tried on other coworkers computers
3. version of excel: office 365 ProPlus Version 1705 (build 8201.2213 click to run)

Answer 5

Hi Jpbriggsgeapp,

To investigate the problem you've met, we'd like to collect some information to clarify your situation.

1. Please share the screenshots of symptom and show the expected result in the 3D map.

(Please mask the privacy information in the screenshot)

2. Have you modified the table before the problem appear? And please provide the screenshot of the table.

(Please mask the privacy information in the screenshot)

3. Please provide the version of Excel to us, you can check it in File > Account.

Regards,

Tisky