OneNote can't sync(Error Code: 0XE00009C8)

Question

The online version has everything and preserves the data well, while the desktop version collapses and can't sync.

Answer 1

Hello Matías David Irigoyen,

You can try the solution provided by SilviOrtega who experienced the issue when syncing to OneNote. Kindly check this thread for the steps.

Note: Please make sure that you create a backup of the notebooks.

Please keep us updated for us to provide more help.

Answer 2

Hi Kristine,

Thank you so much for your help. 

I manually copy-paste the articles from the online version. (I opened the articles-open in onenote 2016-move to my notebooks)

I don't know why my classes folder don't seem to work.

Here are all the screenshots:

Answer 3

I have the same issue with onenote for iPad.

I have the latest update, tried reinstall twice and log out and log in about ten times. No luck.

Answer 4

hi am having the same issue. i am using onenote 2016 and have the latest updates installed but still get the same error :( 

'Can't sync

We ran into a problem syncing your notebook. (Error code: 0xE00009C8) '

Answer 5

Hi Yucen,

We need additional details to address your concern with syncing notes in OneNote. Kindly answer the following:

• Which Windows 10 build are you using? Click here for instructions on how to find your Windows 10 build.
• For clarification, are you using OneNote 2016 or OneNote for Windows 10?
• If your using OneNote 2016, is it a part of an Office 365 subscription? If yes, which build and version of Office 365 are you using? Here’s a link to the steps on how to find your Office 365 build and version.
• If you’re using the OneNote for Windows 10, which version is it?
• Can you send us a screenshot of the error message you’re getting?
• Did you make any changes before this issue happened?

In the meantime, check OneNote for updates.

We will be waiting for your response.